Privacy Policy

Personal information collected

We collect information directly from you as you give it to us, but we also collect information from the following interactions you have with us:

  • When you access and use our website
  • During conversations or communications with us, be it over the phone, email, live chat, on our website or in person
  • When you complete a purchase, registration, request, application or review with one of our products or services
  • When you interact with us through competitions, advertisements, events or social media platforms
  • If you are looking for employment with us, during the recruitment and selection process

We may also collect information from third parties, such as social media platforms (Facebook, Twitter, Pinterest, Instagram etc.), but only when you have given your permission for them to pass this information to us. If you are a potential employee we may also gather information from your referees when you tell us to do so.

Here is the information we collect:

  • Your name
  • Your address, whether personal or business, only what you provide
  • Your telephone or mobile number
  • Your email address
  • Your age and date of birth
  • Your gender
  • Social media information obtained via our social media accounts
  • Your employment history, work eligibility status, information provided by your referees, when you tell us to contact them.
  • We also collect information which is not considered personal because it does not identify you personally, but to be upfront this includes things like your shopping preferences, products being browsed or placed together on our website and your marketing preferences, all used to solely provide a better shopping experience for you through Luxhandles.


Any information we collect is used to provide you with a product or service or a better purchasing experience. We collect your personal information to:

Provide you with products and/or services that you have requested from us
Answer any questions or queries you have and to assist you make a decision or purchase
Communicate our product offers, services, special offers, competitions or events which might be of interest to you
Transact with you, and in doing so create transaction records, agreements for the sale of products and services, tax invoices, delivery receipts and confirmations
Provide your information to third parties such as:

Delivery service providers, product suppliers, service providers (such as trades people) and branch networks for the purpose of delivering a good or service that you have requested
Marketing of Luxhandles products and services only. We will never release or sell your information to any other brand or marketing organisation that is not explicitly involved in promoting Luxhandles
Comply with any laws or regulations or to comply with any requests from regulators or authorities within Australia
Fraud and loss prevention activities
Budgeting, procurement and fulfilment activities that lead to us providing a better experience for you
Assess your suitability for the applied position if you are a potential employee